MB-910 VALID CRAM MATERIALS, EXAMCOLLECTION MB-910 FREE DUMPS

MB-910 Valid Cram Materials, Examcollection MB-910 Free Dumps

MB-910 Valid Cram Materials, Examcollection MB-910 Free Dumps

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Skills measured

  • Describe Dynamics 365 Field Service (15-20%)
  • Describe Dynamics 365 Marketing (10-15%)
  • Describe Project Operations (15-20%)

Microsoft MB-910 certification exam is designed to test an individual's knowledge of Microsoft Dynamics 365 Fundamentals (CRM). MB-910 Exam is intended for candidates who have a basic understanding of Microsoft Dynamics 365 and its related technologies. MB-910 exam is aimed at individuals who are interested in obtaining a certification in Microsoft Dynamics 365 Fundamentals (CRM).

>> MB-910 Valid Cram Materials <<

MB-910 Valid Cram Materials - Your Sharpest Sword to Pass Microsoft Dynamics 365 Fundamentals (CRM)

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Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q78-Q83):

NEW QUESTION # 78
A company is using Dynamics 365 Customer Service for case management.
The company must use entitlements to enforce limitations on customer ticket creation.
You need to design the entitlement terms.
Which two metrics should you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Number of cases
  • B. Hours of service
  • C. Number of hours
  • D. Initial response time

Answer: A,C


NEW QUESTION # 79
A company plans to implement a solution to send a survey after a case is closed.
The survey tool must send the survey with the case number, contact name, and results linked to the case record.
You need to create the survey.
Which tools or components should you use for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 80
You create a survey by using Dynamics 365 Customer Voice.
You need to share the survey with customers.
What are three possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point

  • A. Have recipients open the survey by scanning a QR code from a mobile device.
  • B. Have recipients receive a telephone call from Dynamics 365 Customer Voice with the survey.
  • C. Send an email with the survey link from Dynamics 365 Customer Voice.
  • D. Post the survey link on social media from Dynamics 365 Customer Voice.
  • E. Embed the survey in a webpage.

Answer: C,D,E


NEW QUESTION # 81
Dynamics 365 Customer Service has the following requirements:
Issues created on a website must be added to Dynamics 365 Customer Service.
A customer must be limited to opening no more than 10 issues a month.
Escalations must be organized into an area that ensures managers can view escalated issues.
You need to identify the areas in the system that meet the requirements.
Which area should you identify? To answer, drag the appropriate areas to the correct requirements. Each area may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 82
A potential customer delays their decision to commit to a big multi-year contract.
You want to find other colleagues who have interacted with the potential customer to discuss strategies. Which app should you recommend?

  • A. Sales Insights
  • B. Power Virtual Agents
  • C. Customer Service Insights
  • D. Market Insights

Answer: A

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/ai/sales/relationship-analytics#analyze-the-health-and-activity- history-of-a-customer-or-opportunity


NEW QUESTION # 83
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